Terms & Conditions

Welcome to Preet Optical Clinic. By availing of our services or purchasing our products, you agree to the following terms and conditions. Please read them carefully to ensure a smooth and transparent experience.

1. General

  • These terms and conditions apply to all services and products provided by Preet Optical Clinic.
  • We reserve the right to amend these terms at any time without prior notice. Updates will be effective immediately upon posting.

2. Services

  • All eye tests and consultations are conducted by qualified professionals.
  • Recommendations provided during consultations are based on individual assessments and are not a substitute for medical advice.

3. Product Purchases

  • All products, including eyeglasses, lenses, and accessories, are subject to availability.
  • Customized products, such as prescription lenses, are non-refundable unless there is a manufacturing defect.
  • Prices are subject to change without notice. Prices at the time of purchase will be honored.

4. Payment

  • Payment must be made in full at the time of purchase or before delivery for custom orders.
  • We accept cash, credit/debit cards, and digital payment methods. Cheques are not accepted.

5. Warranty

  • Frames and lenses may come with a manufacturer warranty (if applicable). Warranty terms will be provided at the time of purchase.
  • Warranty claims are subject to the manufacturer’s terms and conditions.

6. Exchange & Returns

  • Exchanges and returns are accepted as per our Exchange & Return Policy. Customized products are non-returnable unless there is a defect.
  • Refunds (if applicable) will be processed via the original payment method within the stipulated time frame.

7. Liability

  • Preet Optical Clinic is not responsible for any damages resulting from misuse, improper care, or unauthorized modifications to products.
  • We are not liable for delays caused by factors beyond our control, such as supply chain disruptions or courier delays.

8. Privacy

  • Personal information provided during consultations or purchases will be treated confidentially and used solely for the purpose of providing services and maintaining records.

9. Complaints & Feedback

  • We value your feedback. Any concerns or complaints can be directed to our customer service team at +91 9888988490.
  • Complaints will be addressed promptly, and we aim to resolve them to your satisfaction.

Thank you for choosing Preet Optical Clinic. We are committed to providing high-quality products and services to ensure your satisfaction.