Exchange & Return Policy

At Preet Optical Clinic, we are committed to ensuring your complete satisfaction with your purchase. To make the process seamless and fair, we’ve outlined our exchange and return policy below:

1. Exchange Policy

  • Timeframe: Products can be exchanged within 7 days of the purchase date.
  • Eligibility: Items must be unused, undamaged, and in their original packaging, along with the receipt or proof of purchase.
  • Non-Exchangeable Items: Customized or prescription lenses, discounted items, or special orders cannot be exchanged.

2. Return Policy

  • Timeframe: Returns are accepted within 7 days of purchase for store credit or an exchange.
  • Condition: Products must be in the same condition as received—unused, undamaged, and in original packaging.
  • Non-Returnable Items: Prescription lenses and customized products are non-returnable unless there is a manufacturing defect.

3. Refunds

  • Refunds are processed only in case of manufacturing defects or errors on our part.
  • Refunds will be issued via the original payment method within 7-10 business days.

4. Process

  1. Visit our clinic or contact us at +91 9888988490 to initiate the exchange or return.
  2. Provide proof of purchase and details of the product.
  3. Our team will inspect the product and guide you through the next steps.

5. Additional Information

  • Shipping charges (if any) are non-refundable.
  • Exchanges or returns due to personal preferences may incur additional handling fees.

If you have any questions or need assistance, please contact us at +91 9888988490 or visit our clinic. Thank you for choosing Preet Optical Clinic. Your satisfaction is our priority!